Privacy Policy
Introduction
At Lili Hotplates, trust doesn't stop at style. It also applies to how we protect your information.
This policy explains how we collect, use, share, and protect your information when you visit our website or make a purchase. By using our site, you agree to the practices described in this policy.
Last updated: February 2026
Renseignements personnels collectés
We may collect the following information:
a) Information provided voluntarily
When you:
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make a purchase
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create an account
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You are subscribing to the newsletter
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fill out a contact form
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Contact our customer service department
We can collect:
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First and last name
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Email address
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Phone number
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Mailing address
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Billing and delivery information
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Purchase history
b) Information collected automatically
While you browse our site, certain data may be collected automatically:
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IP address
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Browser type
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Device used
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Pages viewed
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Time spent on the site
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Approximate geolocation data
This data is collected using cookies.
Use of information
Your personal information is used for:
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Processing your orders
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Make the delivery
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Manage your customer account
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Responding to your requests
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Improve our website and user experience
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Send marketing communications (if consent is given)
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Preventing fraud
Payments
Payments are processed through secure third-party platforms. We do not store complete credit card information on our servers.
Information sharing
We do not sell or rent your personal information. However, we may share certain information with:
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Payment service providers
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Carriers (delivery)
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Marketing platforms (newsletter, advertising)
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Technology providers (hosting, analytics)
These partners are required to protect your information.
Cookies
Our site uses cookies for:
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Optimize navigation
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Analyze performance
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Offer personalized content
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Display targeted advertisements
You can change your browser settings to refuse cookies.
Data retention
Your information is kept for as long as necessary to:
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Fulfilling legal obligations
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Processing orders
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Comply with tax obligations
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To ensure adequate after-sales service
Security
We implement reasonable security measures to protect your information against:
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Unauthorized access
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Loss
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Disclosure
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Modification
However, no system is completely infallible.
Your rights
In accordance with applicable laws, you have the right to:
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To access your information
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To correct your data
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To withdraw your consent
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To request the deletion of your data (within legal limits)
To exercise these rights, please contact us at: info@lilihotplates.com
Marketing communications
You can unsubscribe from our promotional communications at any time by clicking the unsubscribe link in our emails.
Protection of minors
Our products are not intended for children under 14 years of age. We do not knowingly collect personal information from minors.
Modifications
We may modify this policy at any time. Any updates will be posted on this page with the revision date.
Information Protection Officer
In accordance with Law 25, the person responsible for the protection of personal information is:
Mathieu Coulombe
info@lilihotplates.com
418.271.5555